FAQs

Q - What postcodes do we not deliver too?

A - Due to restrictions with our courier we are not able to delivery to the following postcodes ; 

      AB31 to AB56, FK, IV, HS, KA, ML, PA, PH, KY, KW, TD ,ZE

Q - Will the menu change weekly?

A - Yes, some dishes will change from week to week. 

 

Q - Will instructions for cooking be provided?

A - Yes instructions will be given per dish and all cook at the same temperature.

 

Q - What if I need to get in touch?

A - Please use the link Contact. Please add your order number in the subject bar where possible.

 

Q - Can you cater for dietary requirements? 

A - Unfortunately we can only offer the dishes on the menu so please check the allergens listed.

 

​Q - Do I have to be home for the delivery?

A - If you are not going to be home, leave instructions on the cart page with a safe place or leave with              neighbours instructions. The courier will not leave your delivery without it been signed for or safe                place notes been added to the order. Providing your mobile will allow the courier to get in touch with          any queries. Our courier delivers between 7.30am - 6pm.

 

Q - Do you accept cash on delivery? 

A - You can only purchase your Chez Vous Dining Experience through the website.

 

Q - Can we collect from Sous le Nez en Ville restaurant?

A - Unfortunately we have to temporarily suspend collections from the restaurant in line with                              government guidelines, we will review this on a regular basis and commence collections when                    possible.

 

Q - How long will the food last after delivery?

A - The food should be refrigerated on delivery and  needs to be consumed within 3 days of delivery.

 

Q - Can I get my parcel delivered to a different address ? 

A - Absolutely as long as the address is in our postcode delivery area and your card details match the              registered address on the card..        

 

Q - Can I amend my order after payment ? 

A - You can make amendments to your Home Dining order right up to placing the order.  Do make a final          check in the basket to make sure you haven't forgotten anything. Orders cannot be amended once              the order payment has been processed.  ​

 

Q - Where can I provide praise and feedback on my experience ?

A - We would love to hear from you, please use the contact section on the website to send us your                     comments.